Web Dashboard
The web dashboard lets you set up and run Ticket Nexus from your browser.
It edits the same settings as /ticket-dashboard, so a change made in one shows up in the other.
Who can use it
Sign in with Discord. You'll see every server where you are the owner or have Administrator or Manage Server —
the same people who can run /ticket-dashboard. The first time you sign in, Discord asks to share your server list; the
dashboard only reads it.
Server owners can also let other people in, without giving them Manage Server, by giving a role or a member one of these levels:
| Level | Can use |
|---|---|
| Viewer | Overview, Tickets (with transcripts) and Stats. |
| Staff | Everything Viewer can, plus the Blacklist. |
| Manager | Everything except the Access page. |
Set this on the Access page or with /dashboard-access in Discord; both edit the same list. Turn on Support roles
can view to give every support, see-all, elevated and department role Viewer access automatically. Only people with Manage
Server can change who has access, and a member must still be in the server to use a level they were given.
If a server is missing, check your permissions there. Changes to your Discord roles can take up to a minute to show up.
Adding Ticket Nexus to a server
Servers without the bot show Add to server. Clicking it registers the server for the beta and opens Discord's invite screen with that server already selected. A shared invite link works too; the bot registers the server when it joins.
What's in it
| Page | What you can do |
|---|---|
| Overview | A setup checklist and this month's numbers at a glance. |
| Settings | Log channel, support, see-all and elevated roles, blacklist role, auto-close, claiming, DM transcripts, owner-add-members, and metric tracking. |
| Departments | Add, reorder, and edit departments: channel or thread tickets, parent channel, staff roles, intake questions, source picker, agreement, and welcome message. |
| Panel | Title, description, footer, images, button emoji, and panel style, with a live preview. Deploy the panel to any channel, or refresh it. |
| Tickets | Open and closed tickets with search. Open one to see who handled it, the intake answers, and the full transcript. |
| Stats | Tickets opened and closed, response and resolution times, daily volume, a staff leaderboard, and a split by department. The numbers are counted the same way as /stats. |
| Blacklist | Block or unblock users from opening tickets. Same list as /blacklist. |
| Access | Choose which roles and members can use the dashboard, and at what level. Manage Server only. |
How it differs from /ticket-dashboard
- Panel edits go live immediately. Saving panel or department changes on the web updates the deployed panel in Discord straight away — no need to deploy again.
- Pick channels and roles from lists. No copying emoji codes or channel IDs; custom server emojis are one click.
- Warnings before tickets fail. If the bot is missing Manage Channels or Create Private Threads where a department opens tickets, the department editor says so.
- Jump to a ticket. Open tickets have an Open in Discord link that opens the Discord app when it's installed (and the browser otherwise). It's handy for thread tickets, which Discord hides from the sidebar after a period of inactivity. Closed tickets have no link because their channel or thread is deleted on close — read their transcript instead.
The web dashboard also manages White Label bots.