Commands & Permissions

All commands are server-only (they cannot be used in DMs). Staff means an Administrator, a member with a See-All Role, a member with a support role (global, or the category's own roles), or — for the commands marked elevated — a member with an Elevated Role.

Ticket commands

Run these inside a ticket channel or thread.

Command	Options	Who can use it	What it does
/add	user	Staff; the ticket owner if Ticket Owners Can Add Members is on	Gives a user access to the ticket.
/remove	user	Staff or the ticket owner	Removes a user's access, even if they'd otherwise see the ticket through a support role. The ticket owner can't be removed, and owners can't remove staff. Administrators (and, in threads, anyone with Manage Threads) can still see every ticket; the bot tells you when that's the case.
/move	category (autocomplete)	Staff	Moves the ticket to another category and swaps its access to that category's support roles. Staff who can't handle the new category lose access, and the claim is released if the claimer is one of them. Channel tickets only — threads can't be moved.
/rename	name	Staff	Renames the channel. The ticket number/suffix is kept automatically.
/unclaim	—	Staff	Releases a claimed ticket. Requires claiming to be enabled and the ticket to be claimed.
/close	reason (required)	Administrators and Elevated Roles	Closes the ticket right away after a confirmation prompt.
/closerequest	reason, time (hours)	Staff	Schedules the ticket to close after the delay. The owner or staff can press Deny to cancel.
/reopen	—	Staff	Restores a closed ticket's status from inside its channel. See Closing & Reopening.

Admin commands

Command	Options	Who can use it	What it does
/reopen	ticket (number)	Administrators and Elevated Roles	Reopens a closed ticket by its number, recreating the channel if it was deleted.
/ticket-dashboard	—	Manage Server	Opens the configuration dashboard.
/dashboard-access add-role / add-user	role or user, level	Manage Server	Gives a role or member Viewer, Staff or Manager access to the web dashboard, or changes their level.
/dashboard-access remove-role / remove-user	role or user	Manage Server	Takes web dashboard access away.
/dashboard-access support-roles	enabled	Manage Server	Gives every support, see-all, elevated and department role Viewer access to the web dashboard.
/dashboard-access list	—	Manage Server	Shows who has web dashboard access.
/blacklist add / remove / list	user (add/remove)	Administrators, or the configured Blacklist Role	Manages who is blocked from opening tickets.
/stats user	target, timeframe	Manage Server, Administrators, or any support role	Staff performance, counted by tickets that person claimed.
/stats global	timeframe	Manage Server, Administrators, or any support role	Server-wide metrics.
/stats staff	timeframe	Manage Server, Administrators, or any support role	A table of every staff member's claimed, completed and involved counts.

timeframe is one of Current Week (Monday start), Current Month, Last 7 Days, Last 30 Days, or All Time. See Staff Analytics for when each one resets and how the numbers are counted.

Buttons

Button	Where	Who
✋ Claim	Ticket welcome message	Staff (hidden if claiming is disabled)
🔒 Close	Ticket welcome message	Starts the close flow with a confirmation step
🚫 Deny	Close-request message	Ticket owner or staff
📥 Download Transcript	Closure log embed	Anyone who can see the log channel

Permission tiers at a glance

Tier	Gets
Administrator	Everything, including /close, /reopen ticket:<n>, and /blacklist.
See-All Role	Sees every ticket, claimed or not, in every category, with support-role powers.
Elevated Role	Instant /close and reopen by number, plus normal staff powers when they also hold a support or see-all role.
Support Role (global or per-category)	View, claim, move, rename, add/remove, and /closerequest.
Manage Server	Open the dashboard and view /stats.