Support Roles

Ticket Nexus decides who is "staff" from Discord roles you choose in the dashboard.

The tiers

Tier	Where it's set	Access
Administrator	Discord permission	Every ticket and every command.
See-All Roles	🛡️ Staff & Roles → 👁️ See-All Roles	Every ticket in every category, including claimed ones, with normal staff powers. No Administrator needed.
Category support roles	Category editor → 🛡️ Category Support Roles	Only that category's tickets. When set, these replace the global roles for that category.
Global support roles	🛡️ Staff & Roles → Support Roles	Every category that has no roles of its own.
Elevated Roles	🛡️ Staff & Roles	Instant /close and reopen by number. Doesn't let anyone see tickets — combine with a support or see-all role.
Blacklist Role	🛡️ Staff & Roles	Can run /blacklist.

Managers who should see everything

Support roles lose sight of a ticket in two cases: the ticket is in a category with its own support roles, or someone has claimed it. For managers or head staff who should always see every ticket, add their role to 👁️ See-All Roles instead of giving it Administrator.

See-All Roles:

• see every channel ticket, claimed or not, in every category;
• count as staff in every ticket (claim, move, /add, /closerequest, /stats);
• aren't pinged when a ticket opens;
• apply to tickets that are already open as soon as you save.

They can still use /close instantly only if they're also in Elevated Roles.

Existing tickets

Support role changes apply to tickets created afterwards. Channels already open keep the permissions they were created with. (Unclaiming a ticket rebuilds its permissions from the current roles.) See-All Roles are the exception and update open tickets right away.