A lookup for every control in /ticket-dashboard. Changes save instantly; the public panel updates only when you click
Deploy Ticket Panel. Some buttons stay greyed out until a prerequisite is on (for example Edit Agreement needs
Agreement enabled).
Everything here can also be changed from the web dashboard. Web edits update the
deployed panel straight away, without redeploying.
Main dashboard
The main view shows a summary of every setting. Its buttons open one section each; ⬅️ Back returns here.
| Control |
What it does |
| 📂 Manage Categories |
Add, edit, or remove ticket departments. |
| 🛡️ Staff & Roles |
Support, see-all, elevated and blacklist roles, and whether staff can ping roles. |
| ⚙️ Ticket Settings |
Log channel, auto-close, claiming, transcripts, metrics, and who can add members. |
| 🎨 Panel |
The public panel's text, button, and layout. |
| 🚀 Deploy Ticket Panel |
Publishes the panel in the current channel. |
Staff & Roles
| Control |
What it does |
| 🛡️ Support Roles |
Roles that are global staff: they see and answer tickets in every category without roles of its own. Claimed tickets are hidden from them. |
| 👁️ See-All Roles |
Roles that see every ticket in every category, claimed or not, and count as staff everywhere — for managers who shouldn't have Administrator. Not pinged on new tickets. Updates open channel tickets as soon as it's saved. Default: none. |
| ⭐ Elevated Roles |
Roles allowed to run /close instantly, and to reopen by number. Doesn't give access to tickets. |
| 🚫 Set Blacklist Role |
Role allowed to run /blacklist. Empty means Administrators only. |
| Staff Can Ping Roles: On/Off |
Lets support roles, the claimer, and staff added with /add ping any role (and @everyone/@here) inside channel tickets, even roles that aren't set as mentionable. The ticket owner never gets this. Needs the bot to have Mention @everyone, @here, and All Roles; applies to new tickets and to existing ones the next time they're claimed, unclaimed, or moved. Thread tickets follow the parent channel's permissions instead. Default: off. |
Ticket Settings
| Control |
What it does |
| 📝 Set Log Channel |
Where ticket logs and transcripts are posted. |
| ⏲️ Set Autoclose |
Hours of inactivity before a ticket auto-closes (0 disables it). |
| Enable/Disable Claiming |
Shows or hides the Claim button on tickets. Default: enabled. |
| Enable/Disable DM Transcripts |
Whether the opener is DMed a transcript on close. Default: enabled. |
| Enable/Disable Metrics |
Turns response-time and volume tracking on or off. |
| Ticket Owners Can Add Members: On/Off |
Lets ticket owners use /add. Default: off. |
Panel
| Control |
What it does |
| 🎨 Edit Panel Style |
Panel title, description, footer text, footer icon URL, and image URL. |
| 🔘 Edit Create Button |
The emoji and label on the Classic panel's button. Defaults: 📩 and Create Ticket. |
| 🧩 Use New Panel Style / Use Classic Panel |
Switches the panel layout. |
| 🚀 Deploy Ticket Panel |
Publishes the panel in the current channel. |
Manage Categories
| Control |
What it does |
| ➕ Add Category |
Names a new category. |
| Select category to edit |
Opens that category's editor. |
Edit Category
| Control |
What it does |
| 📁 Set Category Channel / 💬 Set Parent Channel |
Where tickets land: a Discord category for channel tickets, or a text channel for threads. |
| 🛡️ Category Support Roles |
Staff for this category. Empty falls back to the global support roles. |
| ❓ Set Questions |
Up to 5 intake questions. |
| 📁/🧵 Switch to Threads/Channels |
Toggles private channels vs. private threads. |
| 🏷️ Naming Scheme |
Pattern for ticket names. See Naming Variables. |
| 😀 Set Emoji |
The category's emoji on the panel. |
| 📝 Set Panel Blurb |
One-line description (up to 150 characters) shown beside the Select button on the New panel style. |
| Enable/Disable Agreement, 📜 Edit Agreement |
A terms screen members must accept first; edit its title, text, and button label. |
| 👋 Edit Welcome Message |
Custom title and description at the top of the ticket. Submitted answers still show underneath. |
| Enable/Disable Source Select, 🔌 Set Plugin List |
Ask members Plugin / Website / Other first; the plugin list holds up to 25 names. |
| 🗑️ Delete Category |
Removes the category. Existing tickets are untouched. |
Inside a ticket
| Control |
What it does |
| ✋ Claim |
Staff takes ownership. |
| 🔒 Close |
Starts the close flow. |
| ✅ Confirm Close / ✖️ Cancel |
Confirms or backs out of closing. |
| 📥 Download Transcript |
Sends the stored transcript as a file, even after the channel is gone. |