Introduction

Ticket Nexus gives your Discord server private support tickets. Members pick a department, answer a few questions, and get a private channel or thread with your staff. You set it up with /ticket-dashboard in Discord or from the web dashboard.

Start here

What's in this wiki

Getting Started — adding the bot and building your first ticket panel.
Core Reference — every command, who can use it, and every dashboard button.
Features — panels, departments, intake questions, claiming, closing and reopening, auto-close, transcripts, the blacklist, stats, and logging.
Configuration — staff roles, channel naming, and the Discord permissions the bot needs.
Web Dashboard — managing Ticket Nexus from your browser, and running it under your own bot with White Label.
Support — FAQ, common issues, troubleshooting, and how to get help.

Features at a glance

Set up from Discord or the web — /ticket-dashboard and the web dashboard edit the same settings, and every change saves straight away.
Departments — up to 25, each with its own Discord category (or thread channel), staff roles, intake questions, channel naming, and welcome message.
Channel or thread tickets — choose private channels or private threads for each department.
Two panel styles — a classic embed with one Create Ticket button, or the newer layout with a button for each department.
Claiming and closing — an optional claim button, instant /close for senior staff, /closerequest with a delay for everyone else, and auto-close for inactive tickets.
Reopen by number — bring back a closed ticket with /reopen ticket:<number>, even after its channel was deleted.
Transcripts — every closed ticket keeps a full transcript, posted to your log channel and optionally DMed to the member. Read them on the web dashboard too.
Stats — first response time, resolution time, and ticket counts with /stats or on the web dashboard.