Tickets that open with the answers.

Members pick a department and answer your questions before their private ticket opens, so staff can help from the first message. Set it all up with /ticket-dashboard in Discord, or on the web.

Add to your server Read the docs

All systems operational · Free during the beta

1Picks a department
Ticket NexusAPPToday at 7:10 PM
Northwind Support
Need help? Pick a department below and a private ticket opens for you.
Support
💬 Questions, server help or anything else.
Select
Billing
💳 Store orders, payments and refunds.
Select
Appeals
⚖️ Appeal a ban, mute or warning.
Select
2Answers your questions
Billing
⚠️ This form will be submitted to Northwind SMP. Do not share passwords or other sensitive information.
Order ID *
TBX-88213
What went wrong? *
I was charged twice for the VIP rank.
CancelSubmit
3Gets a private ticket, already answered
# ticket-0912
Ticket NexusAPPToday at 7:10 PM
Billing ticket
Thanks @Alex, a member of staff will be with you shortly.
📋 Submitted Info
Order ID
TBX-88213
What went wrong?
I was charged twice for the VIP rank.
✋ Claim🔒 Close

In the wild

Real panels from beta servers

Every server words and styles its own. These are live ticket panels, straight out of Discord.

Adult's Night Out ticket panel — Adult's Night Out

Songoda-Reborn ticket panel — Songoda-Reborn

#01

Departments

Set up to 25 departments, such as Support, Billing or Appeals. Each opens tickets in its own Discord category, as private channels or private threads, and only its staff can see them.

Staff roles per department
Its own welcome message and channel naming

#02

Intake questions

Ask up to five questions before a ticket opens, like an order ID, a username or the steps to reproduce a bug. The answers are posted at the top of the ticket, so nobody has to ask "what's the problem?"

Different questions for each department
Optional agreement screen before the ticket opens

#03

Claiming

Staff press Claim and the ticket is theirs. The channel narrows to the member, the claimer and your admins, so two people never answer the same ticket.

Unclaim with /unclaim to hand it back
Turn it off for a shared queue instead

#04

Transcripts

Every closed ticket saves its full history as a transcript, even long ones, and posts a Ticket Closed log with a download button. It still works after the channel is gone.

Download from the log channel or the web dashboard
Optionally DMed to the member who opened it

#05

Staff stats

/stats shows tickets opened and completed, first response time and average resolution time, so you can see who's carrying the queue.

This week, this month or all time
For the whole server or one staff member

#06

Set up from Discord or the web

Many ticket bots make you leave Discord to configure them. Ticket Nexus has the full setup inside Discord with /ticket-dashboard, and the same settings on the web dashboard. Change it in one and the other is up to date, including your live ticket panel.

Also included

Auto-close

After a set number of quiet hours, on a scheduled /closerequest, or when the opener leaves the server.

Reopen

/reopen brings a closed ticket back with its number and its original answers.

Channels or threads

Each department opens private channels or private threads, whichever suits your server.

Blacklist

Stop a user, or everyone with a role, from opening tickets.

Move and rename

/move escalates a ticket to another department. /add and /remove manage who can see it.

White label

Run it under your own bot name and avatar.

Commands

The ones you'll use most. The wiki lists every command and who can run it.

Full command list

Command	What it does	Who
/ticket-dashboard	Opens the setup dashboard: departments, roles, logging and the ticket panel.	Admin
/blacklist	Stops a user from opening tickets in this server.	Admin
/close [reason]	Closes the ticket now and saves its transcript. Other staff use `/closerequest`.	Admin
/stats user \| global	Response times, resolution times and ticket counts, per person or for the server.	Staff

Free during the beta

Ticket Nexus costs nothing while it's in beta. Monthly and lifetime plans are planned for after the beta.

Add to your server

ADMIT ONE

SERVER

BETA · $0

Questions

Do I need to host anything?

No. We run the bot; you invite it and configure it. You can check its uptime on the status page.

Can it keep up with a busy server?

Our busiest beta server has handled over 900 tickets with Ticket Nexus. There's no cap on tickets.

Can I export my data?

Every closed ticket saves a plain-text transcript. Download it from your log channel or the web dashboard, and optionally have it DMed to the person who opened the ticket.