Changelog

Added

• New "See-All Roles" feature enabling non-admin roles to view all tickets.
• "See-All Roles" configuration setting added to the Ticket Nexus dashboard settings.

Fixed

• Panel preview layout issues to accurately match the Discord appearance.
• Mobile responsiveness and display bugs across the website dashboard.

Removed

• Nothing

Added

• Nothing

Fixed

• An issue where uncached channels caused errors during ticket operations.
• Duplicate or repeated confirmation prompts when closing tickets.

Removed

• Nothing

Added

• Dedicated domain (ticketnexus.net) and custom favicon for Ticket Nexus.
• Staff Can Ping Roles dashboard toggle, allowing authorized staff to mention roles within ticket channels.
• Server removal and leave management functionality for Ticket Nexus directly from the dashboard.
• Admin management tools for white-label bots to add, edit, suspend, resume, or remove bots (with automatic bot shutdown when a license is revoked).
• New admin analytics page providing metrics on total servers, members, and tickets.
• Updated documentation covering dashboard sub-menus, the editable create button, and new settings.

Fixed

• An issue where the ticket owner's name would be lost or removed from the welcome message upon claiming a ticket.

Removed

• Nothing

Added

• Automatic server registration when adding the bot via direct invite links.
• Accurate first-response tracking that credits the staff member who sends the first reply, regardless of whether the ticket was claimed.
• Comprehensive documentation updates detailing timeframe resets, stats calculations, command references, and permissions.

Fixed

• Statistics calculations for completed tickets, resolution times, and staff leaderboards now count work based on when it occurred rather than when the ticket was originally opened.

Removed

• None

Added

• Detailed /stats staff activity metrics (Claimed, Completed, and Involved counts) with customizable 7-day, 30-day, and all-time timeframes.
• Additional /stats user statistics for "Involved In" and "Messages Sent".
• Enhanced Web Dashboard leaderboard with staff involvement data and new timeframe filters (Last 7 Days / Last 30 Days).
• Role-based Web Dashboard access controls, allowing server owners to grant Viewer, Staff, or Manager permissions to specific roles or users.

Changed

• Restructured /stats staff outputs to display clean, aligned tables using usernames rather than custom nicknames.
• Streamlined ticket management command responses (/rename, /move, /remove, /unclaim, and /reopen) to deliver private confirmation messages directly to staff instead of cluttering ticket channels.
• Moving a ticket between categories now automatically updates permissions, removing previous category staff and releasing claims if staff lack access to the target category.

Fixed

• Restored ticket protection behavior so /remove properly revokes access for staff or support role members, while preventing ticket owners from removing staff.
• Fixed an issue where claiming, unclaiming, or moving tickets would accidentally wipe manually added/removed user permissions.

Removed

• Public channel reopen notifications when reopening a ticket by number.

Added

• New Web Dash

Fixed

• Updated the Wiki and its slugs

Removed

• Nothing

Added

• The /reopen ticket:<number> command to easily reopen closed tickets.
• Automatic documentation sync to keep online guides up to date. https://busybeedev.net/ticket-nexus/docs/intro

Fixed

• Nothing

Removed

• Nothing

Added

• Pre-flight permission checks before creating ticket channels to ensure tickets open smoothly without permission errors.

Fixed

• None

Removed

• None

Added

• Staff toggle to restrict who can add members to a ticket (defaults to staff-only).
• Live Average Response Time and Total Tickets stats displayed on public ticket panels, updating automatically every 30 minutes.
• Image and file attachment permissions inside ticket channels regardless of parent category settings.

Fixed

• Settings modals (Set Questions, Panel Blurb, etc.) showing stale text from a different ticket category.

Removed

• Nothing

Added

• Added the ability for staff to deny ticket closure requests.
• Staff must now provide a reason before closing a ticket.

Changed

• Restricted the instant /close command so only elevated staff can use it.
• Updating a ticket's name using /rename now automatically keeps your custom layout (such as dates, usernames, or IDs) based on your category settings.

Removed

• Nothing

Added

• Automatic ticket closure when a player leaves the Discord server.
• Startup check to automatically clean up open tickets left by players who are no longer in the server.
• Updated ticket logs to record when a ticket is closed due to a player leaving the server.

Fixed

• None

Removed

• None

Added

• Support for custom emojis on ticket buttons and categories.
• Helpful placeholders and error messages when entering emojis in the dashboard.

Fixed

• Resolved an issue where emoji settings would not save properly between dashboard sessions.
• Fixed an issue where button interactions could occasionally fail or time out during ticket claiming or unclaiming.
• Cleaned up ticket category displays so emojis no longer appear duplicated in text names.

Removed

• Removed the unused public visibility option from the stats command.

Added

• Support for a sleek new ticket panel design featuring custom footers, footer icons, panel images, and custom styling options.
• The ability to set short descriptions (blurbs) for ticket categories in menus, forms, and message panels.
• Support for multiline footer text on message panels.

Fixed

• Text limits on ticket reasons and form responses to prevent messages from failing or cutting off awkwardly.
• Automatic fallback system for database storage if the main database connection is unavailable.

Removed

• Unrestricted length limits on support forms and ticket messages to match updated display guidelines.

Added

• Added an option to select ticket source types and plugin options during ticket intake, along with updated dashboard controls.
• Added custom welcome messages that display your intake answers directly inside ticket embeds.
• Added support for message embeds in ticket transcripts, including automatic truncation for long text fields.

Fixed

• Improved error messaging and ticket category validation in dashboard popup menus.
• Ensured smooth loading and default fallback values for category questions and options across menus and embeds.
• Ticket Nexus Wiki was updated.

Removed

• Removed automatic expiration timers and temporary intake state saved during ticket creation for a faster intake flow.

Added

• Direct message copies of closed ticket conversations, sent automatically to players.
• A claim button on support tickets, allowing staff to show who is handling an issue.
• Custom options for white-label support bots, including personalized bot profiles and server-specific features.
• Dynamic control panels that update automatically when white-label bots are in use.

Fixed

• Ticket closure process so support panels, dashboard actions, and automated actions work consistently across all platforms.
• Dashboard controls and ticket embeds so status updates and staff actions appear in real time.
• Automated ticket workflows to ensure triggers run reliably when ticket status changes.

Removed

• Inconsistent behavior when closing tickets from different panels or control surfaces.

Added

• Ticket management commands allowing staff to close, request closure, reopen, and rename support tickets.
• Support for SLA response goals in settings and the dashboard to track support performance.
• License verification and server health monitoring to ensure maximum uptime and service availability.
• Automated background checks to keep server permissions and features up to date.

Fixed

• Server configuration updates to improve connectivity and overall system stability.

Removed

• Nothing

Added

• New ticket management commands: /close, /closerequest, /reopen, and /rename to easily control your support requests.
• Smarter automatic closing for inactive or resolved support tickets.
• Support response time targets and tracking tools in the settings menu and dashboard.

Fixed

• None

Removed

• None

Added

• Automatic closing for inactive tickets after a set period of no activity.
• A user blacklist system to prevent spam and manage abusive behavior.
• Instant transcript downloads directly from ticket logs with a single click.
• Expanded dashboard controls to easily manage auto-close settings, blacklists, and ticket history.

Fixed

• Faster and more reliable ticket notifications, system updates, and button actions.
• Redesigned message layouts for ticket summaries and updates to make them cleaner and easier to read.
• Faster, more reliable transcript saving and file loading for instant access to past records.

Removed

• Nothing